Returns & Satisfaction Guarantee

While we do not offer traditional returns, every purchase is backed by our 100% Money-Back Guarantee. If you’re not satisfied with your Curativa Bay product, we will refund the full purchase price.

We value customer feedback and encourage you to reach out with any concerns or questions about your experience.

Order Processing

Orders placed Monday through Friday during regular business hours are typically processed and shipped within 24 hours of payment confirmation.

Orders placed on Saturday or Sunday will ship the following Monday, provided payment has been received.

U.S. Shipping

We ship all U.S. orders via UPS or USPS. Shipping costs are calculated at checkout based on package weight and dimensions using carrier rates.

• Free shipping on orders over $75 within the continental United States
• Standard delivery typically takes 3–5 business days
• Once your order ships, you’ll receive an email with tracking details

Please check your spam or junk folder if you don’t see the confirmation email.

The continental U.S. excludes Alaska, Hawaii, and U.S. territories.

International Shipping

International orders are shipped via UPS, USPS, or DHL, with rates calculated at checkout based on destination, weight, and package size.

• Shipping costs vary by country
• Delivery times depend on carrier and destination
• Customers are responsible for any customs duties, import taxes, or fees required by their country

Once your order ships, you’ll receive a confirmation email with tracking information.

Canada Shipping Update

At this time, we are not shipping to Canada. We appreciate your understanding and are working toward expanding our international shipping options.

Need Help?

Our team is here to help.

📞 Customer Support: 1-866-771-2872
🕘 Hours: Monday–Friday, 8:00 AM – 5:00 PM (EDT)
📧 Email: info@curativabay.com